How can I start carrying Tesa Babe and Truffles Ruffles in my store?

We'd love to have you as a retail partner! Simply visit our wholesale store on Faire to browse our collections, create an account, and place your first order.

 

How do I place an order or reorder?

All wholesale orders can be placed directly through our Faire store. Browse available styles, check pricing, and reorder your favorites anytime.

 

Is there a minimum order requirement?

Minimum order requirements, along with any available promotions and special offers, are listed on our Faire storefront.

 

When will my order ship?

In-stock merchandise typically ships within a few business days, excluding weekends and holidays.

Preorders for our Spring/Summer 2027 collection are scheduled to ship in January or February 2027, depending on the styles ordered. Estimated shipping dates are provided when ordering.

 

What shipping carriers do you use?

Most orders ship via UPS, although we occasionally use FedEx. Tracking information is provided once your order ships.

 

How can I check the status of my order?

You can view your order status and tracking information directly through your Faire account. If you need additional assistance, please contact Faire Support.

 

My package is lost or delayed. What should I do?

For orders placed through Faire, please contact Faire Support through your account. Their team can assist with tracking, delivery issues, and lost shipments.

 

What if I receive damaged, defective, or missing merchandise?

If your order was placed through Faire, please report any damaged, defective, or missing merchandise directly through Faire's order support system, following their claim procedures and deadlines.

For orders placed directly with us, please email support@tesababe.com within 10 days of receiving your merchandise. Include your order number, a description of the issue, and photos when applicable.

 

What is your return policy?

As a manufacturer, Tesa Babe and Truffles Ruffles do not accept returns of unsold or unwanted merchandise. All direct wholesale sales are final, except for approved claims involving damaged, defective, or missing merchandise.

Faire offers separate return policies, including potential return privileges for eligible first-time customers. If you order through Faire, please review their current return policies and eligibility requirements directly with Faire before placing your order.

 

Can I cancel or change an order?

For orders placed through Faire, please submit cancellation or change requests through your Faire account as soon as possible. Changes may not be possible once an order has been processed or shipped. 

 

For orders placed directly with us, please email support@tesababe.com.

 

Are your collections available for immediate delivery?

Many of our styles are available for immediate shipment, while selected seasonal collections may be offered for preorder. Please check our Faire storefront for current availability and estimated shipping dates.

 

Where can I find product photos and descriptions?

Our Faire storefront includes product images, descriptions, sizing, and other details to help you select merchandise for your store. For additional product information or marketing materials, please email support@tesababe.com.

 

How can I contact your customer service team?

For general questions about our brands, collections, or products, we're happy to help!

Email: support@tesababe.com

For orders placed through Faire, including shipping, billing, returns, or claims, please contact Faire Support directly through your Faire account.