FAQ

How can I start carrying Tesa Babe in my Store?

It's easy, submit a New Account Application and our customer service team will be in touch.

 

Can I pay my invoice online?

You can! Go to our Payment Portal to complete your online payment.

 

Is there an additional charge to pay online?

There is no charge for paying on line.

 

I'm outside of the US, can I pay online?

Yes! You can pay online with a credit card outside of the US. Your payment will be in USD.

 

What is the maximum payment amount I can make online via ACH?

We accept up to $10,000 for ACH online payments.

 

How can I update information on my account (address, email, contact changes, etc.)?

Contact Customer Service at wholesale@TesaBabe.com  and we'll be happy to take care of it for you!

 

How do I get a copy of my invoice?

Simply reach out to our Customer Service team wholesale@TesaBabe.com to request an invoice.

 

I have questions about charges to my account, who should I contact?

Please email our customer service at wholesale@TesaBabe.com for details.

 

What are your terms:

We accept credit card, Paypal, ACH payments or checks. Go to Pay Invoice. We offer Net 30 terms on orders of $5,000 or more. To apply for Net 30 terms, please contact wholesale@TesaBabe.com and they’ll send you a credit application. It will take approximately two weeks to process your application.

 

Where do I send my payment?

Please make your check payable to Truffle Kids Inc. Send to: Truffle Kids, Inc. 17921 Sky Park Circle, #A, Irvine, CA 92614 OR save a stamp and pay via our Payment Portal.

 

How do I remove my credit card on file?

Contact our Customer Service Team at wholesale@TesaBabe.com for assistance.

 

How can I place an order or reorder?

You can reach out to your Sales Rep and they will assist you. You can shop online with us on JOOR. Or you can contact our Customer Service team at wholesale@TesaBabe.com or call 949-535-1160.

 

Should I notify my Sales Rep or Customer Service when I submit an order on JOOR?

We will notify your Sales Representative that you’ve placed an order. JOOR automatically sends all orders to us. If there are any issues with your order, our Customer Service Team will contact you.

 

Can I combine an order during checkout for styles from different line sheets?

Each line sheet needs to be on its own order.  However, if you want items from multiple orders shipped together, simply notate that in the order notes, and we’ll consolidate shipping for you.  

 

What is the status of my order?

You can email wholesale@TesaBabe.com and our Customer Service team will provide you with order status. Your also welcome to call 949-535-1160.

 

How can I view my order history?

Simply log onto JOOR, click Orders in the page header. This will display your order history and you will have options to filter by line sheet and order status.

 

When do you ship orders?

Our warehouse ships “as ready” daily (barring holidays). This means we’ll get your order to you as soon as possible.

 

How can I see if my order has shipped, and am I able to view tracking?

Please reach out to Customer Service at wholesale@TesaBabe.com or call 949-535-1160.

 

What carriers do you use to ship orders?

Most of our shipments will ship with UPS, and occasionally FedEx. We do not ship with the United States Postal Service (USPS).

 

My order is lost or stuck in transit, how can I find it?

Reach out to us wholesale@TesaBabe.com and we’ll work on getting your order to you.

 

I received damaged or missing items, what should I do?

Claims for damaged or missing items must be made within 10 days of receipt of merchandise and should be submitted to Customer Service at wholesale@TesaBabe.com.

Customer Service

If you’d like to get in touch with our Customer Service team, please email us at wholesale@TesaBabe.com

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